Return and Exchange Policy

1. Terms and Conditions for Returns

The exchange period for items purchased at MULTINATIONAL HIGH-TECH SCIENCE AND TECHNOLOGY JOINT STOCK COMPANY is 15 days from the date of shipment.
The item being exchanged must be 100% new, unused, and retain its original tags, original box, accessories, warranty card, and accompanying gifts (if any). The company will not exchange items that have been used or whose warranty has been activated.
For products purchased at a MULTINATIONAL HIGH-TECH SCIENCE AND TECHNOLOGY JOINT STOCK COMPANY store, the exchange/return policy applies at the store where the product was purchased. For products purchased online, please contact the call center at 0813.272727 or email latien.mak@gmail.com for instructions. You may also call the hotline for guidance.
The total value of the items you wish to exchange must be equivalent to the item being returned. MULTINATIONAL HIGH-TECH SCIENCE AND TECHNOLOGY JOINT STOCK COMPANY will not refund the difference in value if the new product is priced lower than the purchased product.
If the product is faulty, you must notify MULTINATIONAL HIGH-TECH SCIENCE AND TECHNOLOGY JOINT STOCK COMPANY within 15 days from the date of shipment.
MULTINATIONAL HIGH-TECH SCIENCE AND TECHNOLOGY JOINT STOCK COMPANY commits to promptly replacing the product immediately for the customer. If the product is out of stock, MULTINATIONAL HIGH-TECH SCIENCE AND TECHNOLOGY JOINT STOCK COMPANY will refund the money without any further demands in this situation.
Exchanges/returns are not supported for online purchase vouchers or products included in a promotional program.
Shipping costs will be refunded in cases where the goods sold are incorrect, faulty, or damaged.
Please ensure that the product the Customer wishes to exchange/return satisfies the product exchange conditions as stated above on https://mepes.vn.

2. Product Exchange/Return Procedure

Step 1: Contact Customers contact the store or hotline 0813.272727 or email Tuanld@makgroup.vn to request a product exchange/return. MULTINATIONAL HIGH-TECH SCIENCE AND TECHNOLOGY JOINT STOCK COMPANY will guide you on how to proceed. If the customer's exchange/return process is deemed valid.

Step 2: Ship the Product Customers send the product to MULTINATIONAL HIGH-TECH SCIENCE AND TECHNOLOGY JOINT STOCK COMPANY as directed above, either at the store or by mail/post for products purchased online.

Step 3: Receipt and Inspection MULTINATIONAL HIGH-TECH SCIENCE AND TECHNOLOGY JOINT STOCK COMPANY receives and inspects the product.

Step 4: Processing MULTINATIONAL HIGH-TECH SCIENCE AND TECHNOLOGY JOINT STOCK COMPANY forwards the product to the Supplier for exchange/return processing.

Step 5: Completion Customers receive the replacement product or receive the refund.

Detailed Steps for Product Exchange/Return:

Step 1: Registration Contact MULTINATIONAL HIGH-TECH SCIENCE AND TECHNOLOGY JOINT STOCK COMPANY via hotline 0813.272727 or email Tuanld@makgroup.vn and provide detailed information about the faulty product, including:

Order number;
Product name;
Product fault (detailed description and attached photos if available);
Support needed: exchange/return.

Step 2: Receive Instructions Receive instructions for registering the product exchange/return via phone or email.

Step 3: Packaging and Shipment Package and take the product to the Post Office.

Step 4: Send the Product Back to MULTINATIONAL HIGH-TECH SCIENCE AND TECHNOLOGY JOINT STOCK COMPANY Please send the product via the Post Office to MULTINATIONAL HIGH-TECH SCIENCE AND TECHNOLOGY JOINT STOCK COMPANY within 03 (three) working days from the time of notification to the customer service department, along with:

Sales invoice or a note with the order code attached;
Value Added Tax (VAT) invoice (if any);
Product accessories and accompanying promotional gifts (if any).

Notes When Sending the Product to the Post Office:

Package and pad the product as originally, but do not seal the outer surface of the box before completing the shipping process, as the post office may need to inspect it before accepting the package from the customer.
Do not tape directly onto the product box, as the exchange/return request may be rejected if the product box is damaged.
Contact MULTINATIONAL HIGH-TECH SCIENCE AND TECHNOLOGY JOINT STOCK COMPANY via hotline 0813.272727 if any difficulties arise during the transfer of the product. Send the goods back to us at the address provided by the customer service representative.

Note: Customers are kindly requested to send the product only via the post office and are responsible for the intact condition of the product when sending it back to us.

After receiving the product sent back by the Customer, we will respond and update the Customer on each stage of processing via phone number or email.

3. Frequently Asked Questions

I bought a product, but I'm not satisfied. Can I exchange it? The exchange period for items sold at MULTINATIONAL HIGH-TECH SCIENCE AND TECHNOLOGY JOINT STOCK COMPANY is 15 days from the date of shipment. The item being exchanged must be 100% new, unused, and retain its original tags. The Company does not allow exchanges for used items.

I have placed an order, but now I want to cancel it. What should I do? Please notify us at 0813.272727, and we will cancel the order for you. Alternatively, you can log in to our website to cancel the order yourself if you placed it through the website.

Can I return the goods if I am not satisfied with the product I received?

If the product has a technical fault, you need to notify us via hotline 0813.272727 or email Tuanld@makgroup.vn or chat with the sales staff on the website https://mepes.vn within 15 days from the date of shipment.
Goods must be returned in the exact condition in which they were received. Please contact our customer service department before returning the goods, as we need to arrange the refund and provide instructions on the return method.
Shipping costs will be refunded in cases where the goods sold are incorrect, have a technical fault, or are damaged due to the shipping process.

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